Your Library – Your Say!
The Library is conducting a Services Quality Survey among current students, faculty, and staff as part of our efforts to provide service excellence to the University community.
This is a joint survey involving libraries at 5 UGC-funded institutions, using LibQUAL+®, a survey instrument developed by the Association of Research Libraries that is widely adopted by libraries worldwide. Results of the survey will allow a comparative analysis of our services with our peer institutions in Hong Kong.
LibQUAL+® measures three dimensions of service quality:
- Affect of Service: how you feel about the Library’s services
- Library as Place: how friendly the Library is as the place for learning, research and self-development
- Information Control: how well the Library organizes and provides information resources
This web-based survey opens from 28 October to 1 December 2019. ITSC authentication is required to enter the questionnaire, but your responses will remain anonymous. It takes approximately 10 minutes to complete:
To show our gratitude for your participation, we will have a lucky draw. The 70 prizes include:
To join the Lucky Draw, enter your HKUST e-mail address after filling out the questionnaire. Duplicated e-mail addresses will be excluded from the draw. Results will be announced in December 2019 and winners will be notified by e-mail directly.
For questions, contact Alice Ho, Head (Administrative Services) (Phone: 2358-6707, E-mail:firstname.lastname@example.org) of the Library.
The prizes are generously sponsored by:
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last modified 20 January 2020