LibQUAL 2019 – Invitation

Your Library – Your Say!

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The Library is conducting a Services Quality Survey among current students, faculty, and staff as part of our efforts to provide service excellence to the University community.

This is a joint survey involving libraries at 5 UGC-funded institutions, using LibQUAL+^®, a survey instrument developed by the Association of Research Libraries that is widely adopted by libraries worldwide. Results of the survey will allow a comparative analysis of our services with our peer institutions in Hong Kong.

 

 

LibQUAL+^® measures three dimensions of service quality:

• Affect of Service: how you feel about the Library’s services
• Library as Place: how friendly the Library is as the place for learning, research and self-development
• Information Control: how well the Library organizes and provides information resources

The Questionnaire

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This web-based survey opens from 28 October to 1 December 2019. ITSC authentication is required to enter the questionnaire, but your responses will remain anonymous. It takes approximately 10 minutes to complete:

 

Lucky Draw

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To show our gratitude for your participation, we will have a lucky draw. The 70 prizes include:

Two Apple Watches Four $500 Eslite Bookstore coupons Two a-la-minute brunch vouchers for 2 people in Forte of L’hotel elan Two dinner buffet vouchers for 2 people in LIS Cafe of L’hotel Island South Two hot pot set vouchers for 2 people in Canton Pot of Lodgewood by L’hotel Mongkok One dinner buffet voucher for 2 people in Cafe Circles of L’hotel Nina et Convention Centre One $500 food & beverage consumption voucher in UniQue of Conference Lodge One $500 UniBistro & Bar dining voucher Three $200 Eslite Bookstore coupons Ten $100 supermarket coupons Ten $100 HKUST Souvenir Shop coupons Seven $100 Eslite Bookstore coupons Twenty-five HKUST Library coffee mugs

To join the Lucky Draw, enter your HKUST e-mail address after filling out the questionnaire. Duplicated e-mail addresses will be excluded from the draw. Results will be announced in December 2019 and winners will be notified by e-mail directly.

For questions, contact Alice Ho, Head (Administrative Services) (Phone: 2358-6707, E-mail:lbsurvey@ust.hk) of the Library.

 

Sponsors

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The prizes are generously sponsored by: 

 

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