HKUST Library Services

In our efforts to provide service excellence to the University community, the Library participated in a joint project, which included libraries at 7 UGC-funded institutions, to conduct a services quality survey among all our faculty, students and staff, from 15 October to 8 December 2007. The survey used LibQUAL+^TM, a survey instrument developed by the Association of Research Libraries that is widely adopted by libraries worldwide.

The survey provided much useful data for the Library to assess our service quality. It also allowed a comparative analysis of our services with our peer institutions in Hong Kong. We would like to thank all those who particpated in the survey for their valuable input.

• Survey Results
• Library Actions

For questions and additional information regarding the survey, contact Alice Ho, Administrative Assistant (Phone: 2358-6707, E-mail:lbalice@ust.hk) of the Library.