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Frequently Asked Questions : Information Commons
If the following does not answer your question, contact Library staff at the Information Commons Help Desk (2358-6760; lbref@ust.hk).
You may show or hide all answers.
Who can login computers at the IC
Current students and staff members can login computers at the IC using valid ITSC accounts.
Where can I print at the IC?
There are 4 printers on G/F. See printing service for details.
Can I print directly from my notebook computer?
Yes, use the G/F Printer A, D, or LG1 Printer A and B. You need to download the appropriate driver for that function.
How to set the printer to print on both sides, choose color printing, or multiple-page-in-one?
Use the "printer properties" dialog box to choose the setting.
I followed the procedure to release my print job, but the printer does not respond.
Possible reasons:
- The printer is "offline". Check the panel display on the printer; press the "online" button
- Unrecognizable paper size or paper tray - the printers use A4 paper only. If you choose other paper size or manual feed, the printer cannot respond
- File size issue - a large file may take longer time to be released from the print server to the printer
- Octopus card not detected - make sure you insert and lock the Octopus card properly
- Octopus card has run out of money
- Printer has run out of paper
Why is the printout almost like a blank sheet?
This may happen when you print multiple pages in one. Make sure you select the "multiple-in-one" option at the "print properties" setting, rather than setting via the application software (usually Words and PowerPoint).
Can I release a print job that I sent yesterday?
You may release a print job on the same day anytime, but not overnight. The print server deletes the print queue when the Library closes.
Can I find a file that was saved at the IC workstation earlier?
Files at the "C drive" are erased after logout or restart; files at "D drive" are still retrieveble on the same day, but would be erased overnight. You should avoid saving files at the IC hard drives.
Can I plug an IC headphone at my notebook?
You may borrow a headphone at the IC Help Desk or Learning Commons Information Desk for use within the Library.
How do I scan a document at the IC?
You may use the scanning stations at the IC, or the G/F Printer A and D, LG1 Printer A and B for scanning.
last modified 08 May 2013
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