FAQ: Computer Access

Frequently Asked Questions : Computer Access

If the following does not answer your question, contact Library staff at the Reference Counter (2358-6760; lbref@ust.hk).

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Why do I get a security certificate warning?

You may receive various security warning at different stages of accessing licensed resources.

When connecting to the EZProxy server, your browser may warn you that the server's security certificate is not valid or authorized. You should continue the connection. If you wish to avoid this error in the future, follow ITSC's instructions to install HKUST CA Certificates.

When using some licensed resources, depending on the browser you use, you may receive a warning like this: "The name on the security certificate is invalid or does not match the name of the site". If you see this warning, you may ignore it and proceed.

Before you log in to a resource, you may get a warning indicating that "you are about to view pages over a secure connection." Simply click "OK" to continue. EZproxy is set up to use Secure Socket Layer (SSL) technology to encrypt your login, providing additional protection during the login process.

After you log in, you may get a security warning indicating that you are about to be redirected to a connection that is not secure. Just click "Yes" to continue. While the EZProxy login is encrypted, many databases do not use encryption for their search connections. So the browser is just letting you know that the site you are being sent to next is not using this encryption technology.

How to access electronic resources when I'm not in the Library?

The Library Catalog is accessible from any computer with Internet connection.

On Campus

All the Web electronic journals, electronic books and databases are accessible throughout the campus.

Off-Campus

All Web resources are accessible from off-campus via the Library Web site. Authentication is handled by the EZProxy server. Simply key in your ITSC username and password at the prompt for identification as a valid HKUST member.

How to solve an access problem at a remote computer?

Many factors lead to a failure in accessing an electronic resource. Check this troubleshoot tips for technical solution. Contact a librarian if you suspect there is a subscription problem.

What should I do when a database asks me to enter username and password?

Normally, you are only prompted to enter your ITSC username and password for authentication as a HKUST member. Some databases may require another level of login; in such case, you should see instructions posted by the Library before the login page comes up.

If a particular database or journal asks for subscription information or password, there may be a problem with the subscription. Ask a librarian (lbref@ust.hk) for help.

Can I access electronic resources of other university libraries?

To access electronic resources of another university library, you need to enter that library in person using a JULAC card.

HKUST members cannot access other libraries' subscriptions from a remote site.

How to connect to wi-fi in the Library?

All public areas of the Library provide wireless access. Find out more about Wireless Network Access in the Library.