ABSTRACT

Considerable attention has been given to physical design elements of the Learning Commons as many universities seek to create more student-centred environments. However less attention has been paid to the development of sustainable staffing models that underpin the Learning Commons. The paper outlines the planning, implementation and evaluation processes employed in developing a service and staffing model at Victoria University (VU).

A multi-tiered service model was developed involving the three collaboration partners: Library, Teaching & Learning Support and Information Technology Services. The paper describes the roles and capabilities that each group brings to the shared environment of the Learning Commons in a multi-campus institution and to the tiers of learning support.

The VU experience is differentiated by a strong focus on learning. To improve engagement with students and to capitalise on peer mentoring theory, a Student Rover program was developed and piloted. Student Rovers provide first-tier support to students in the Learning Commons environment. They also assist their peers through referrals to more experienced discipline specialists as well as contributing to a culture of learning.

The paper highlights the centrality of learner-centred approaches in the evolution of a Learning Commons philosophy to underpin the mission of an innovative and dynamic University.

ABOUT THE SPEAKERS

Philip G Kent

Philip joined Victoria University in April 2006. He came to the University with 25 years of experience in higher education and research organisations.

His early career was in university, technical and further education libraries in Queensland. For the following 20 years Philip worked in a variety of library, IT, knowledge and information management, risk and audit roles at CSIRO, Australia’s national science agency. A career highlight was the building of a large, onsite digital library of full text science literature.

Philip holds an MBA from the Mt Eliza Business School now merged into the Melbourne Business School. He has presented papers at national and international forums, been an active member of many professional associations and published widely in a variety of disciplines.

In seeking to optimise Victoria University’s learning environment, the Library is a lead player in implementing integrated Learning Commons facilities at multiple campuses. This initiative will provide a major challenge for Philip and the University Library over the next few years.

Belinda McLennan

Belinda McLennan is the Pro Vice-Chancellor (Teaching and Learning) at Victoria University, Melbourne, Australia – a multi-sector University. Her position has overall University responsibility for all aspects of teaching and learning including the building and improving of learning, teaching, career development and work experiences for students, as well as professional and career development for all staff of Victoria University.

Belinda has worked in vocational, further and higher education for over 25 years. She is currently undertaking Doctor of Professional Studies (Work-based Learning) through Middlesex University.