Library’s 2014-15 Annual Report on Teaching and Learning – “Exemplary”
The Library’s 2014-15 Annual Report on Teaching and Learning was reviewed by CTLQ as an exemplary report with many commendable examples of good practice, action plan, external inputs, and positive benchmarking data.
LibQUAL 2015 – Library Achieves Highest Perceived Service Level Ever
From November 2nd to December 7th, 2015, the Library conducted a Services Quality Survey.
3,518 current students, faculty, and staff responded (~20% response rate).
The Library achieved 7.01 for Perceived level of service, its highest ever (compared to 2011 and 2007).
The Survey was a joint project of 6 libraries at UGC-funded institutions (JULAC libraries), using LibQUAL+®, a survey instrument developed by the Association of Research Libraries, widely adopted by libraries worldwide.
Respondents’ comments also provide useful feedback to us for making sustainable changes and developing services to meet users’ needs. Of the 1,483 comments received, over 25% were solely positive, and many more combined suggestions with appreciation.
HKUST Students Information Literacy Proficiency Improved from 1st year (2012) to 4th Year (2016)
In spring 2016, the Madison ILT post-test was administrated to the first 4Y cohort.
A total of 361 Year 4 UGs took the test in early 2016 (the pre-test was given to the same cohort in 2012). The percentage of students who are proficient has increased from 60.4% in 2012 to 79% in 2016.
Enhance information literacy in HK higher education through the development and implementation of a shared interactive multimedia courseware, a JULAC InfoLit Project was launched and led by the Hong Kong Polytechnic University Library.
An observation of information task of HKUST SENG UGs took place from 3 to 10 November 2015 while the Capacity Building Programs (CBP) were held at HKUST for 40 JULAC librarians in Jan 18-22 and June 13-14. The trainer was Professor Lisa Janicke Hinchliffe. It helped to prepare librarians for “Course Enhancement Fund” (CEF) partnerships to come.
Students, staff, and faculty continued to use Library e-materials at a high rate. E-article downloads continued to soar in 2014, with a 20% increase over the previous year, with 1,950,125 e-article downloads. Meanwhile, the drastic rise in e-book use calmed down in 2014, with 935,545 chapter downloads.
To support and encourage your use of e-resources, especially books, in 2014, the Library added another 48,545 e-books to the collection, many in Chinese.
In October 2014, 8 JULAC libraries were invited to merge two proposals on improving information literacy among Hong Kong students in higher education into one project. In spring 2015, UGC agreed to fund the project (HKPolyU will be the project leader). Other project related activities in the coming three years will stem from this grant, to further enrich and develop students information literacy.
An ORCID iD integration services was launched in March 2015 to assist HKUST researchers in creating and managing their ORCID account to make it easier for their research results to be discovered and used. A program was developed to automate the feeding of the SPD & publication data profile into ORCID accounts. 80 faculty members and 286 RPGs have created accounts using this service.
The Library seeks to develop and improve its research support services. To that end, in Spring 2015, we conducted the Ithaka S+R Survey among HKUST faculty members. 78 completed the questionnaire. Other UGC libraries participated in this survey as well.
The results will guide our plans for strengthening research support services to you in the future.
This year, the Library successfully completed a project to assign DOIs to over 5,500 HKUST. With these unique document identifiers available in the CrossRef registry, online access to HKUST’s theses collection has improved and become easier.
Thanks to ITSC’s generous provision of virtual computing resources, over 30 servers originally hosted on the Library Server Virtualization Platform were migrated to the Virtual Data Center (VDC). These included some of our mission critical servers such as EZProxy, Room Booking, and Library Event Registration.This has improved the reliability and speed of the Library’s online resources and services. The plan also included moving physical servers to VDC, including SFX, ILLiad, and the Digital Archives
Launched in Fall 2014, the Library has 2 printers (MakerBot and Up Box), using PLA filament, a biodegradable polymer. HKUST community members made 198 requests in the first year. with a 75% success rate.
In addition to allowing HKUST community members to experiment with 3-D printing at low cost; this bookable service also provides design resources and a Gallery of 3-D Printed objects made with this service.
The Library also hosts Open Houses to promote the service within the HKUST community. 2014-15 saw 12 sessions given to 130 attendees.
Major renovation work on 1/F and LG1 created a better learning and study environment with a 12% overall increase in seating (57% increase on LG1).
The renovated Media zone on LG1 then became spill-over 24 hour space in 2015 spring exam period, as it will continue to do in the future. On 1/F the new furniture and carpet gave a new look and feel, while the Thesis Room was upgraded and fitted out as a “deep quiet” study spot.
The number of power sockets doubled on 1/F & LG1, satisfying a long-standing student need, while the Idea Wall in LC (created for students to write or draw on freely) has proved popular.
More students, faculty, and staff are using InterLibrary Loan and Documents Supply services. After increasing 22% in 2013-14, it increased another 7.3% in 2014-15, while the fill rate continues high at 98%.
This year we also increased access for HKUST users, by entering into ILL agreements with the National Science Library, Chinese Academy of Sciences and with the 500-member China Academic Library & Information System (CALIS)
As part of being a learning organization, the Library encourages staff to develop professionally, and share their knowledge and expertise locally and globally, with the goal to improve HKUST Library’s services and resources provision. As a result, HKUST Library staff gave 18 conference presentations and published two articles and one book chapter this past year.
As part of the Library’s continuing professional development, in order to improve library services at HKUST, the Library held: 16 Library Connects (514 attendees), 9 Fun 紛 Cafés (248 attendees), and the Library Staff Retreat ( two half-days on June 18 & 19, 2015).
Library Connect is a forum for staff to share their professional knowledge and conference experiences. 2014-15 topics included Library signage, 3-D printing, Library marketing, & the new ACRL Framework on Information Literacy. Fun 紛 Café is a lunch-time gathering where staff share hobbies and interests, such as photography. The Staff Retreat is now an annual event, and an integral part of the Library’s strategic planning methods.