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Your Library – Your Say!


The Library is conducting a Services Quality Survey among current students, faculty, and staff as part of our efforts to provide service excellence to the University community.

LibQual+ Survey Logo

This is a joint survey involving libraries at 6 UGC-funded institutions, using LibQUAL+®, a survey instrument developed by the Association of Research Libraries that is widely adopted by libraries worldwide. Results of the survey will allow a comparative analysis of our services with our peer institutions in Hong Kong.

 

 

 

LibQUAL+® measures three dimensions of service quality:

  • Affect of Service: how you feel about the Library’s services
  • Library as Place: how friendly the Library is as the place for learning, research and self-development
  • Information Control: how well the Library organizes and provides information resources

The Questionnaire


This web-based survey opens from 2 November to 7 December 2015. ITSC authentication is required to enter the questionnaire, but your responses will remain anonymous. It takes approximately 10 minutes to complete:

The survey is closed. Thank you for your participation.

 

Lucky Draw


To show our gratitude for your participation, we will have a lucky draw. The 50+ prizes include:

  • Three Grand Prizes: Apple Watches
  • Three vouchers for Buffet Lunches for 2 people at the UC Bistroapple-watch-logo-main1
  • HK$1000 dining voucher at UniQue (Conference Lodge)
  • 2 x forte a-la-minute brunch for 2 (L’hotel élan)
  • 2 x LIS Café dinner buffet for 2 (L’hotel Island South)
  • 2 x canton pot hot pot set for 2 (Lodgewood by L’hotel Mongkok Hong Kong)
  • Ten $100 supermarket coupons
  • Ten $100 book store coupons
  • Twenty-five HKUST Library thermos coffee mugs with 1 free coffee from Cafeology.

To join the Lucky Draw, enter your ITSC e-mail address after filling out the questionnaire. Duplicated e-mail addresses will be excluded from the draw.

The grand prizes are generously sponsored by:

            offmax-logouc-bistro-logo-libqual-small

lhotel-logo1  lhotel-logo2  lhotel-logo3 lhotel-logo4

For questions, contact Alice Ho, Administrative Services Manager (Phone: 2358-6707, E-mail:lbsurvey@ust.hk) of the Library.

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last modified 12 August 2016